A person answers the phone 24 hours a day for damaged, broken-into and exposed property across London and the South East. There are three routes below: an emergency now, photographs for an estimate, and commercial or account work. Give us the full postcode and we will confirm we cover the address.
Emergency enquiry: property open or exposed now
Call 020 4538 1390. A person answers at any hour, including nights, weekends and bank holidays. You get a clear, free quote before any work starts, along with the arrival time.
Have this ready when you call:
- The full postcode and the exact address.
- Which opening is damaged: a window, a door, a frame or a shopfront.
- Whether it is a home, shop, office, restaurant, warehouse, managed building or vacant unit.
- Who can give access to the property, and when.
Keep away from broken glass, loose frames and unstable doors while you get in touch. Boarding closes the opening as a temporary make-safe. The permanent repair is a separate stage, agreed once the damage has been assessed.
Send photos for an estimate
Photographs of the damaged opening and the building around it help us size the boarding and give you an initial estimate.
Send photos on WhatsApp with the postcode. One wide view of the frontage and one closer view of the damage are usually enough. You can also email info@propertyfirstresponse.co.uk and attach the photographs.
A figure given from photographs is an initial estimate. The final scope is confirmed after the damage has been assessed at the property. If the property needs securing now, call rather than wait for a reply.
Commercial and account enquiries
Landlords, letting agents, facilities managers, property managers, asset managers and business owners looking after more than one address use this route. It covers repeat and portfolio response, and the paperwork that has to match the correct property.
Start with commercial property response for make-safe work and visit paperwork at managed and trading premises, or commercial accounts for access, documentation and invoicing arrangements across several properties.
Tell us this when you get in touch:
- The properties and their postcodes, so we can confirm coverage.
- The site reference you use in your own records.
- How access works at each property, and who holds the keys.
- The documentation and invoicing the owner or agent expects.
Email info@propertyfirstresponse.co.uk or call 020 4538 1390 to set an account up. If a property is standing open today, use the emergency route first and sort the account out afterwards.
Contact questions
Does a person answer at night?
Yes. A person answers the phone 24 hours a day, including nights, weekends and bank holidays. Tell us the postcode and what is exposed, and we work out the arrival time on the call.
What should I send with the photographs?
Send the full postcode with a wide view of the frontage and a closer view of the damaged window, door, frame or shopfront. Only take photographs if it is safe to do so.
Do I get the price before work starts?
Yes. You get a clear, free quote before any work starts. An estimate given from photographs alone is initial, and the final scope is confirmed after the damage has been assessed at the property.
What paperwork do you provide for an insurance claim?
You receive an itemised invoice with before and after photographs. Keep it with the police crime reference number where the damage follows a break-in. Our insurance information page sets out what each claim pack contains.
Which areas do you cover?
We cover London and the South East. See the areas we cover, then give us the full postcode so we can confirm the individual address.